Learning and Development Manager

[Learning and Development Manager](#)

[Intelcom Courier Canada Inc. / Intelcom](# "Established in 1986, Intelcom is a national provider of parcel delivery services.")

Montréal QC

full-time

Ride the next mile with us! Responsibilities - Assess training and development needs across the organization and propose adapted solutions to meet business needs and compliance requirements. - Create and implement training plans and curriculums for service center departments to support employee’s career pathing - Develop a yearly calendar to promote knowledge transfer and social learning across the organization via lunch and learns, co-development and group events. - Oversee the design and delivery of customized training programs tailored to the needs of individuals and departments. - Lead a team of instructional designers and provide one-on-coaching to enhance performance and career development - Design and lead the implementation of an effective LMS architecture, and ensure consistent reporting and data management - Collaborate with senior management and HR business partners to align training initiatives with organizational goals. - Establish and maintain partnerships with subject matter experts and external service providers - Manage the training and development budget and monitor the return on investment of training programs. - Foster an inclusive learning environment that respects cultural diversity and encourages collaboration - Keep up to date on best practices and use emerging technologies to develop innovative learning solutions. Qualifications - Bachelor’s degree in human resources, Education, or a related field. - Over 7 years of proven experience in learning and development, with at least years in a managerial role - Knowledge of French and English is required given the global scope of the position - Knowledge of Microsoft office suite - Strong leadership and team management skills. - Proficiency in project management. - Strategic thinking and planning. - Ability to work effectively in fast-paced environment - Ability to navigate with ambiguity - Excellent communication and facilitation skills. - Proficiency in LMS and other training technologies. - Ability to manage budgets and demonstrate ROI on training investments. Join Our Team - Competitive salary - Group insurance plan and RRSP - Access to the gym - Bring your best friend (dog) to the office in designated area - Modern office space and social events - Incentive for healthy lunches - Reimbursement of professional memberships and contribution to scholarship programs Be part of a dynamic and innovative company at the forefront of the last-mile delivery

industry. If you are a strategic thinker, results-driven leader, and passionate about