Junior Onboarding Specialist

At Supademo, we’re reimagining how people experience products. Our AI-powered platform helps teams create conversion-focused interactive demos at scale, and is trusted by 100,000+ professionals for sales, onboarding, and marketing. Since launching in 2023, we’ve become G2’s #5 fastest-growing software product (2025), achieved profitability, and hit 7-figure ARR — and we’re just getting started.

As we scale, we’re looking for a

Junior Onboarding Specialist

who’s empathetic, product-savvy, and slightly technical. Someone who can help users succeed, troubleshoot issues confidently, and elevate the overall product experience.

What You’ll Do

Lead live customer onboarding and training calls, guiding users through product features, best practices, and use cases.

Conduct follow-ups to drive adoption and usage

Host weekly training sessions for self-service and broader customer groups

Conduct demo audits with customers looking to optimize their existing demos

Maintain and improve onboarding materials, documentation, and content for new product releases, and help socialize updates with customers

Collaborate closely with Customer Success, Support, Product, and Marketing to share insights and improve the customer experience

Contribute to improving onboarding processes as we grow

Who You Are

1–3 years of experience in customer success, onboarding, support, or within a SaaS environment

A clear and friendly communicator, comfortable writing to customers and joining live video calls

Empathetic and patient, able to explain product features and workflows simply

Organized and proactive, capable of managing follow-ups, outreach, and multiple customer conversations

Curious and eager to learn, using customer feedback and basic usage data to support process improvements

Motivated to help customers reach value quickly and contribute to helpful resources and processes

Nice to Have

Experience with customer engagement or CRM tools

Experience creating onboarding or educational content

Comfort hosting group trainings or webinars

Interest in automation, AI tools, or scaling processes

Why Supademo

Work at a product-first company where onboarding plays a key role in customer success and growth.

Collaborate in a fast-moving, supportive environment with rapid feedback and real ownership over your work.

Learn cross-functionally across customer success, product, and support teams.

Remote-first team with opportunities to grow into other roles across Supademo.

If you’re excited to help users succeed and want to be part of a category-defining SaaS company, we’d love to talk.