Learning and Development Instructional Designer

Learning and Development Instructional Designer

PC Financial

Toronto ON

full-time

Apply by

March 13, 2026

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why is this role important

The Instructional Designer is primarily responsible for developing and engaging learning solutions to meet project-specific and organizational needs, with a strong emphasis on leveraging AI tools and methodologies. These solutions incorporate adult learning best practices and maximize both transfer and retention of learning and explore innovative AI-driven approaches to personalize and enhance the learning experience.

The Instructional Designer collaborates with other IDs and the Manager, Learning & Development to identify learning gaps and needs, and then design and build interactive learning solutions using appropriate development tools to meet established milestones and project requirements. They also maintain learning materials to ensure that content remains current, relevant, and effective.

This position requires working with internal and external SMEs to ensure content accuracy, implementing feedback from reviewers, and ensuring that content in our Learning Management System is deployed properly. Instructional Designers may also facilitate train-the-trainer sessions as necessary.

A key aspect of this role is exploring and implementing AI-driven solutions for:

Personalized Learning Paths

Utilizing AI to tailor learning content and experiences to individual learner needs and preferences

Content Curation and Generation

Leveraging AI to automate the curation and generation of learning content

Performance Support:

Developing AI-powered tools to provide on-demand support to learners in their workflow

Learning Analytics

Using AI to analyze learning data and identify areas for improvement

What you’ll do

Designing and developing engaging training materials that conform to best practices in adult learning

, with a focus on incorporating AI-driven elemts.

Updating existing training materials based on learner and SME feedback to conform to new and changing business needs

Working with operational and functional subject matter experts, reviewers, and other stakeholders

Curating learning materials in an LMS, maintain reinforcement content, and collect data on training effectiveness

LMS administration

Facilitating train-the-trainer sessions and participating in pilot training sessions when necessary

What you bring

Previous experience as an Instructional Designer (Minimum 3-years preferred)

Analytical skills to identify learner needs and learning gaps and to develop appropriate learning solutions

Excellent verbal and written communication skills

In-depth knowledge of adult learning theory and instructional design models

Experience building engaging solutions for virtual, in-person, and blended learning

Experience building storyboards, videos, job aids, and other supporting materials

Experience with industry-standard eLearning and video authoring tools (Articulate 360 and Vyond experience is preferred)

Experience with Learning Management Systems (Axonify preferred)

Demonstrated experience with AI tools and techniques for instructional design (e.g., AI-powered content creation, personalized learning platforms, learning analytics)

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our

organization. Accommodation

is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche

$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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