Training Compliance Coordinator – Operations

Overview

***Tree of Life Canada ULC*** *is an Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.  We are committed to meeting the needs of persons with disabilities.  If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided.  When your interview is being scheduled, please advise the Recruiter of how we might be able to support your participation.*

** **NOTE**:  Reference checks will be conducted for potential candidates and the information collected will be used in making the final hiring decision.

Primary Responsibilities

We are seeking a proactive and hands-on Training Compliance Coordinator to lead the development and delivery of training programs for our warehouse operations, with a strong focus on SAP S/4HANA and food distribution best practices. This role will be based primarily on the warehouse floor, working directly with staff to ensure operational excellence. The Training Compliance Coordinator will become the Subject Matter Expert (SME) across all aspects of operations, promoting health and safety, driving performance, compliance, and continuous improvement. A key responsibility will be performing the training of new staff, ensuring they are equipped with the skills and knowledge required to succeed from day one.

The base compensation range for this role is**$55,497CAD - $72,000CAD**. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Essential Functions

**Training Program Development & Delivery**

• **Promote health and safety in all training activities**Ensure health and safety standards are emphasized throughout all training programs and materials. Foster a culture of safety by incorporating safe work practices into operational training and by regularly reminding staff of their responsibility to maintain a safe working environment.

• **Design, develop, and implement training programs for SAP S/4HANA**Tailor content for key operational roles such as Receiving, Shipping, Piacking and Replenishment and Inventory, ensuring each team understands how to use the system effectively in their daily work.
• **Build and improve training curricula for operational processes**Maintain up-to-date training modules and best practices, regularly updating content to reflect changes in procedures.
• **Create engaging training materials**Develop manuals, presentations, e-learning modules, and hands-on workshops that are clear, practical, and suited to different learning styles.
• **Deliver training sessions for new hires and existing staff**Facilitate both in-person and virtual training, focusing on interactive learning and high engagement to ensure strong retention and application of skills.
• **Organize onboarding and refresher programs**Manage training schedules for new employees and provide ongoing refresher courses, adapting materials as systems or processes evolve.

**Operational Support & Issue Investigation**

• Investigate user, system and process-related issuesActively review and troubleshoot operational challenges such as short ships, inbound errors, and other warehouse related discrepancies.
• Collaborate with teams to resolve issuesWork closely with warehouse staff, supervisors, and IT to identify root causes, implement corrective actions, and update training materials to prevent recurrence.
• Monitor and analyze error trendsTrack common issues and provide feedback to improve processes and system usage across all operational areas.

**Subject Matter Expertise (SME)**

• Serve as the primary SME for SAP S/4HANA operational processes.
• Provide ongoing support, guidance, and mentorship to current and new employees regarding SAP S/4HANA usage and best practices.
• Lead troubleshooting and problem-solving initiatives related to SAP S/4HANA and operational workflows.

• Collect and analyze feedback to ensure training effectiveness and address knowledge gaps.

**Program Administration & Reporting**

• Schedule training sessions and manage training calendars.
• Track employee progress, and training completion using appropriate systems.
• Maintain detailed and accurate training records; prepare regular reports for management.
• Ensure all training programs comply with company policies, food safety standards, and regulatory requirements.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

• 3+ years of experience in training coordination, preferably within food distribution, logistics, or CPG environments.
• Advanced knowledge of SAP S/4HANA, especially modules relevant to distribution and operations would be an asset.
• Demonstrated experience in developing and delivering training programs (classroom, online, and hands-on).
• Familiarity with SQF (Safe Quality Food) standards is highly desirable.
• Strong understanding of food safety regulations, operational workflows, and CPG industry standards.
• Exceptional communication, presentation, and organizational skills.
• Proven ability to work independently and collaboratively across departments.
• Proficiency in MS Office Suite; experience with e-learning platforms is a plus.