Product Applications Training Manager

Req ID: 12689

Work Flexibility: Remote

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

Reporting to the Technical Support & Training Director, and in collaboration with the Technical Support team, Research & Development team and Product Sales team, the selected applicant will be responsible for providing training services to our customers mainly in North America and Worldwide.

Key Tasks & Responsibilities (Essential Functions)

Provide training to our customer base on the programming of our controllers and the use of our software for the management of the controllers and control device. Note: The training courses can be given at the offices of Distech Controls, at the customer’s training location/hotel training facilities or virtually. Up to 50% travel mostly in the US.

Manage the equipment, the work stations and software that is required to provide the training in a VM environment as well as physically.

Be proactive by improving the available tools and the internal processes within the department. Ensuring that the customer is being catered to, and is following along during the class.

Create and/or update the training material and the training support tools which are offered to our customers via the corporate website and in collaboration with the training team.

Develop and update new content for the training courses.

Take part in the development of the products by providing feedback gained from the customer on their requirements as it pertains to our product’s functionality.

Communicate suggestions for changes/modifications to the development team as per our ISO procedures and policies that are in place.

Stay up to date with new technologies and products in the field related to the Distech controls product line.

Assist in the development the on-line training (e-learning) and/or any other training projects required by the immediate supervisor.

Skills And Minimum Experience Required

Practical Training/Trainer Qualifications required University degree or Technical Certificate in HVAC/Controls or any other relevant experience in technical training

Minimum of 5 years experience in the following fields:

Technical Training / HVAC Systems / Niagara environments / Building Automation / Instrumentation and Controls / Process Control / IT technology / Knowledge in the application programming interfaces (API)

Programming and configuration of computer networks or IT systems

Demonstrates excellent communication skills

Structured and well organized

Capable of giving presentations in front of large crowds

Courteous with a positive attitude

Proactive, autonomous and demonstrates Leadership

Willingness to learn and take on new responsibilities

Resourceful and capable of handling multiple simultaneous tasks

Excellent interpersonal skills

Preferred Skills And Experience

Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS)

Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols. Knowledge of control system estimating, design, programming and engineering, specifically BACnet

Knowledge in IT / IOT technologies – HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset

Strongly oriented towards customer service satisfaction

Proficient in English communication skills: written, oral communication and presentation. Knowledge of French language and/or another European language is an asset

Ability to communicate with multi/cross-cultural environments

Ability to multi-task and handle various priorities. Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines

Travel Requirements

Up to 50% travel mostly to the US (Valid passport for travelling is required)

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

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