Multimedia Specialist

[Multimedia Specialist](#)

[Bank of Canada](# "The Bank of Canada is the federal Crown corporation responsible for regulating Canada's monetary policies, overseeing the financial system, issuing bank notes and operating as the fiscal agent for the Government of Canada.")

Ottawa ON

full-time

Salary: $82,586 - $97,160

1. Deliver exceptional multimedia and hybrid-event experience

• Support, operate, and optimize audiovisual, conferencing, and collaboration tools (MS Teams, Zoom, WebEx, Teams Rooms).
• Set up, run, and troubleshoot multimedia services for live, hybrid, and virtual events—including high-profile Executive sessions.
• Provide onsite and remote technical support for presentations, recordings, sound reinforcement, interpretation booths, and video streaming.

2. Support the digital workplace experience

• Provide first-level and second-level support for multimedia, conferencing, and digital collaboration tools.
• Partner with unified communication and networking teams to ensure strong performance, reliability, and adherence to IT standards.

3. Lead continuous improvement of multimedia infrastructure

• Participate in the planning, design, and deployment of AV systems, collaboration rooms, digital signage, and event technologies.
• Conduct in-depth market research to identify trends, opportunities, and challenges in audiovisual and conferencing technologies, including AI-enhanced tools for AV System Desing & Integration, Teams Rooms AI features, and hybrid meeting analytics.
• Apply current technology knowledge and theories to solve problems, adapt existing methods, and develop new approaches.
• Diagnose and resolve multimedia, hardware, and software issues efficiently, addressing service requirements and technical problems with accuracy and promptness.

4. Enhance user enablement and digital literacy

• Deliver training, quick-hit tutorials, and micro-learning on collaboration tools and multimedia technologies.
• Coach meeting hosts, executives, and content creators on best practices for hybrid meetings and multimedia usage.

5. Ensure reliability, performance, and compliance

• Monitor systems, diagnose issues, interpret logs, and take action to maintain reliability and uptime.
• Conduct root-cause analyses and contribute to long-term solutions.

What You Need to Succeed

Technical Skills

• Expertise with modern conferencing ecosystems (MS Teams/Teams Rooms, Zoom, WebEx).
• Strong hands-on experience in technical support and problem resolution across a wide range of audiovisual equipment and systems (e.g., Crestron, Q-SYS, Biamp, Televic, Blackmagic Design, Barco, Bosch).
• Perform installation, configuration, and operation of audiovisual systems in live event and enterprise environments, including cameras, microphones, mixers, control systems, displays, and projection equipment.
• Understanding of networking fundamentals (QoS, VLANs, Wi-Fi performance) and how they impact real-time communications.
• Experience supporting hybrid meetings, event production, or broadcast-style setups.
• Expertise in signal processing, system control, routing, and end-to-end audio-video signal flow.

Soft Skills

• Outstanding customer service and communication skills.
• Comfort working in fast-paced, high-visibility situations.
• Ability to prioritize and adapt to competing demands.
• Collaborative mindset and strong relationship-building skills.

Education and Experience

• Degree or diploma in IT, Multimedia, Communications Technology, Digital Media, or related field.
• 2–5 years of experience in multimedia support, hybrid meeting technologies, or AV systems engineering.
• Equivalent experience may be considered.
• Certifications are an asset (e.g. Crestron Fundamentals (CTI-CF), Intelligent Video Certification Engineer (IVC-E), Crestron Certified Programmer, Microsoft Teams Rooms certification, etc.)

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.