Learning Design Development Specialist (Knowledge Management Author)

[Learning Design Development Specialist (Knowledge Management Author)](#)

[Citi Canada](# "Citi Canada is a financial services organization with offices in Toronto, Mississauga, Vancouver, Calgary, and Montreal.")

Mississauga ON

full-time

Salary: $77,400 - $108,000

The Learning Design & Development Specialist (Knowledge Management Author) is a content authoring (technical writing) role with a solid understanding of industry standards and writing principles to create instructional/procedural content. The role requires deep understanding of performance-based learning. A key competency is the ability to break down information in a systemic and consumable manner to support learning and on the job performance. Strong communication and diplomacy skills are required in the handling of potentially complex/sensitive information. Consulting with and influencing business stakeholders is a core responsibility. A strong focus on quality and timeliness of deliverables is imperative.

Responsibilities

" Writes technical/procedural content to assist front line staff (contact center, branch) with job performance.

Qualifications

" 2-5 years experience of knowledge management and/or technical writing experience.

" Experience with the content writing/authoring tools.

" Knowledge of KMS systems (intake, authoring, workflow, governance, end-user experience, etc.)

" Understanding knowledge management principles, theories, and best practices

" Clear and concise written and verbal communication skills

" Proficient in Microsoft Office with an emphasis on MS Excel

" Self-motivated and detail oriented

" Adult education in a financial services and/or corporate setting a plus

Leadership Skills:

" Ability to establish and/or build trust with teams, colleagues, and leaders

" Effective written and oral communication skills

" Ability to influence peers, direct manager, and specific business partners

" Ability to network and partner with colleagues and business partners

" Demonstrate adaptability; work well in ambiguous situations

" Model personal development

" Ability to work in a matrix organization

" Work well in a team environment

" Possess effective listening skills

" Possess effective, solution-oriented problem-solving and negotiating skills

" Ability to stay customer-focused

" Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that the Learning Design & Development Specialist may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

" Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.

" Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners

" Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$77,400.00 - $108,000.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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