Training Specialist (Community Services)

Waterloo, Regional Municipality of

Kitchener ON

full-time

Salary

$44.59

$50.52

/hr

Job Number:

4080

Job Type:

Temporary Full-Time

Vacancy Reason:

Temporary

Temp Contract Length

24 Months

Location

99 Regina St S - Public Health & Community Serv

Job Category:

Health Care and Social Assistance

Number of Positions

Department:

Strategy and Partnerships

Division:

Community Services

Hours of Work

Union:

CUPE 1883

Grade:

CUPE 1883 Grade 014

Salary Range

$44.59 - $50.52 per hour

About Us

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

Taking only what we need

Leaving some for others

Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our

2023-2027 Strategic Plan

, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Develops, implements, facilitates, and evaluates staff and management training for the Department. Facilitates/develops workshops and events to support service improvement initiatives. Assists management to assess training needs and create training plans to improve service delivery.

Duties/Responsibilities

Develops, implements, and facilitates training/orientation sessions and supports/resources for departmental staff, students, and management (e.g., program policies/standards/processes, service philosophy, quality service delivery, program dashboards). Drafts, edits, and releases communications, tools, and materials, and uses technology to maximize learning. Monitors training session attendance, manages classroom behaviour, evaluates training, and provides feedback to staff and management.

Develops and coordinates individual work plans with management to address and support trainee learning needs, including on-the-job, learn-by-doing learning and training. Assesses trainee learning comprehension and ability to comply with legislation, policies, and practices. Provides expertise and support to trainees to ensure comprehension and appropriate application of policy and legislation.

Facilitates/develops workshops and events for staff and stakeholders to support service improvement initiatives (e.g., brainstorming events, information sessions, knowledge exchange, strategic planning activities).

Prepares, maintains, and updates comprehensive training and reference/resource materials and uses technology to maximize learning.

Coordinates/facilitates peer training program, including developing related supports/ resources.

Assists management to conduct training needs analysis, including developing/implementing tools to assess effectiveness. In consultation with management, develops new/revised sessions.

Researches/monitors legislation, policies, procedures, business processes/practices, and technology to provide interpretation/guidance/technical expertise to management. Investigates issues where legislation, business practices, and technology are inconsistent, and makes recommendations to management. Assists management in the development of new/revised policies, procedures, business processes, and practices.

Makes recommendations and participates in the design and implementation of technology, training plans for projects, workflows, operational and strategic initiatives, as part of the project management function.

Represents the Section on departmental committees, work groups, staff meetings, and special projects; leads workgroups on specific tasks resulting from same.

Maintains training equipment/resources in good working order and arranges repairs; monitors to ensure signed-out equipment is returned.

Liaises with Ministries, other municipalities, and community agencies to exchange information regarding training programs, manuals, modules, design, needs analysis, and evaluation.

Backs up other jobs in the Section.

Performs related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of adult education; facilitation and training techniques and development; content development; and social/government assistance programs acquired through a 2-year college diploma or university degree in a related field (e.g., Adult Education, Social Sciences), plus 3 years of related experience (or equivalent combination of education and experience).

Knowledge of the interrelatedness of divisional programs, services, and business processes, with ability to ensure training content/guidance in same is comprehensive, appropriate, and applicable.

Knowledge of and ability to comply with policies, procedures, legislation, and guidelines (e.g., Ontario Works Act, Housing Services Act, Child Care & Early Years Act, Employment Insurance, Ontario Disability Program Act). Knowledge of program areas within the Department. Knowledge of resources available to individuals and families experiencing low income.

Ability to ensure training is current, engaging, motivational, encouraging, and effective for different ability levels and learning styles, and meets trainee needs.

Research, analytical, organizational, problem solving, and decision-making skills to design/develop, assess, and implement policies/procedures, training programs, evaluation, and schedules; research learning technologies/modules for training; adapt to changing priorities; and work independently. Ability to understand the relationship between legislation and technology.

Human relations, communication, facilitation, and leadership skills to provide training, advice, and guidance to staff; manage classroom behaviour; communicate effectively and professionally with staff, the public, community organizations, and other municipalities; communicate technical language to varied audiences; provide leadership to project teams; and participate as an effective team member.

Ability to read, interpret, and integrate information from legislation, policy, procedures, data, technical reports, business processes/practices. Ability to draft/write policies/procedures, training materials, and correspondence.

Computer skills with ability to use software such as Microsoft Office, training equipment and software (e.g., smartboards), and internal and Provincial software/systems.

Ability to alter hours to conduct presentations to the public (1-2 times/year).

Ability to travel within (and occasionally outside) Waterloo Region.

Ability to support and demonstrate the Region’s values.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

First Nations, Métis and Inuit peoples, and all other Indigenous peoples;

members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;

persons with visible and/or invisible (physical and/or mental) disabilities;

persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact

talentmanagement@regionofwaterloo.ca

, or by calling our Service First Contact Centre at phone number (519) 575-4400.

Use of Artificial Intelligence in the Hiring Process

Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).