Education Lead

Education Lead

OVERVIEW

MinuteBox 👉

• Loved by legal professionals
• Supercharging legal work
• Fast, efficient and fun

Our customers turn hours of legal work into minutes by supercharging their workflows. Along with you, we're shaping the future of legal, regulatory and compliance work. Join us!

Shape the Future

For too long legal software has been difficult, boring and stuck in the '90s. We're shaping the future of legal work with fun, delightful products that bring joy to our users and that adds value to their work.

Accomplishing this begins with a great team that cares about our customers, our values and each other.

Make a Big Impact

Legal technology is the last frontier awaiting its technological revolution in the workplace and MinuteBox is at the forefront. We are taking on a massive market and a massive problem across various domains and practice areas.

Company Culture

MinuteBox is a place where leaders are born. Our founding team and senior management believe in empowering you to lead and excel at what you do best. We value 🧠 mental and 💪🏼 physical health and well-being and strive to create a positive work environment for everyone.

About the Job

Education Lead

MinuteBox is a cloud-based platform used by law firms, large companies, and accounting firms for entity management, corporate governance, minute book storage and workflow automation. Its innovative suite of products are used by some of Canada’s largest legal departments and global professional services organizations.

The team has created the most powerful, accessible and secure legal technology available and the company is growing quickly as they continue to expand their footprint across North America.

You will play a critical role in the customer journey by owning how customers learn, adopt, and succeed with MinuteBox at scale. This role is responsible for building and delivering our education strategy across onboarding, ongoing training, certifications, and community learning. Your work will directly impact customer confidence, product adoption, and long-term value realization.

As the Education Lead, you will design and deliver high-impact webinars, structured training programs, and workflow-focused sessions both remotely and in person. You will lead the development of internal certification programs for our teams and spearhead the creation of an external certification program for customers and partners. You will also own our education content within the MinuteBox Community, including knowledge base articles and learning resources, driving engagement and continuous learning.

On the Customer Success team, you will work closely with Customer Success Managers, Trainers, Support, Product, and Operations to ensure education is aligned to real customer workflows, product capabilities, and business outcomes. This role is both strategic and hands-on, combining content creation, live delivery, and program ownership.

You are highly organized, an excellent communicator, and passionate about helping customers and internal teams understand not just how MinuteBox works, but how to use it effectively within their day-to-day operations.

You will report into Customer Success leadership and partner cross-functionally across the organization.

PREREQUISITES

• Excellent communication skills with the ability to engage, teach, and influence both technical and non-technical audiences
• Strong presentation and facilitation skills with experience delivering live training, webinars, and workshops
• Passion for B2B SaaS, customer education, and scalable learning programs
• Ability to collaborate cross-functionally and prioritize collective outcomes over individual ownership
• High attention to detail with strong organizational skills in a fast-moving, evolving environment
• Excellent time management and prioritization skills with the ability to manage multiple initiatives simultaneously
• Proficient in MS Office, Excel, and Google Workspace
• Highly self-motivated and comfortable operating in a fast-growing, roll-up-your-sleeves organization

RESPONSIBILITIES

• Own and execute MinuteBox’s customer education strategy across onboarding, ongoing training, and advanced learning
• Design and deliver live and recorded webinars, workflow sessions, and product training both remotely and in person
• Lead structured training programs tailored to different customer personas, use cases, and stages of maturity

• Build and manage internal certification programs to ensure consistent product knowledge and enablement across teams
• Design and launch an external certification program for customers and partners to support adoption, credibility, and long-term engagement

• Own the creation and maintenance of education content within the MinuteBox Community
• Develop and maintain knowledge base articles, guides, and learning paths aligned to real customer workflows
• Continuously improve content based on customer feedback, product updates, and support trends

• Partner closely with Customer Success, Support, Product, and Operations to ensure education reflects current functionality and best practices
• Provide feedback loops to Product based on training insights, common questions, and adoption challenges
• Ensure education initiatives align with onboarding, implementation, and long-term customer success goals

• Define and track education-related KPIs including training adoption, certification completion, and engagement
• Support broader Customer Success reporting by contributing insights on adoption and enablement outcomes
• Continuously refine programs based on data, customer feedback, and business priorities

• Act as a trusted advisor to customers by clearly guiding them through their learning and product journey
• Ensure customers feel confident, supported, and enabled to use MinuteBox effectively within their organization

About the Role

• Permanent salaried employee
• Hybrid work environment with in office and travel
• Salary commensurate with experience

Why choose MinuteBox?

• We are a group of passionate and thoughtful people working together to fundamentally change the way legal work gets done
• We are growing quickly! Plus, MinuteBox is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental, and health benefits, team lunches, and socials (yes, even remotely!)
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make MinuteBox a better company today than it was yesterday
• We encourage learning, growth, continuous improvement, and provide the freedom to experiment

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

MinuteBox Values Diversity and Equal Opportunity

MinuteBox is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work .If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.